Fugi9 Privacy Policy — How Your Information Is Collected and Protected

This Privacy Policy applies to fugi9's website (fugi9.best), mobile app, and all related services. fugi9 is an international online gaming platform operating under a Curacao eGaming license.

By using fugi9's services, you are considered to have accepted this policy. If you disagree with any part of it, please refrain from using the platform and reach out to our support team — we may be able to find a solution.

• This policy has been developed in alignment with Bangladesh and international data protection regulations.
• Third-party websites or services (if any links are present) are not covered by this policy.
• fugi9 may update this policy at any time — the date of the most recent change will always be noted at the top of the page.

Fugi9 collects information from three sources — what you provide directly, what is generated during transactions, and what is automatically recorded through technical means.

Data Types & Requirements

Fugi9 uses your data only for specific, clearly defined purposes. Using data beyond its intended purpose goes against our core principles.

• Account creation & management: For registration, login, password recovery, and any account-related changes.
• Transaction Processing: Processing deposits and withdrawals accurately and verifying payments.
• Security & Fraud Prevention: Detecting unusual logins or transactions and preventing multiple accounts.
• Regulatory Compliance: Compliance with Curacao licence conditions, KYC, and AML (Anti-Money Laundering) regulations.
• Customer support: Resolving support tickets and responding to complaints.
• Service improvement: Analysing which games and features are most used in order to improve the platform.
• Promotional communications: If you have given your consent, we will send you information about new offers and bonuses.

If you no longer wish to receive promotional messages, simply let our support team know at any time and we will stop them — no questions asked.

Fugi9 does not sell your data to anyone — that's a given. However, in certain specific circumstances, information may be shared with select third parties, as explained below.

Who We May Share Your Data With

• Payment Provider: bKash, Nagad, bank — only the information required to complete a transaction is transmitted.
• Game providers: Providers such as Evolution and PG Soft may access certain game session data — however, your personal identity is never shared with them.
• Identity verification services: Documents may be sent to a licensed verification provider as part of the KYC process.
• Regulatory Authority: fugi9 may be legally required to disclose information to Curacao eGaming or relevant government authorities when mandated by law.
• Security Services: Specialist security firms may be engaged to help protect against fraud and cyberattacks.

Fugi9's website and app use cookies and similar technologies to enhance your browsing experience and keep the platform running smoothly.

Cookie Types

• Essential Cookies: Keeping your login session active and storing security tokens are essential — the platform cannot function without them.
• Functional Cookies: Remembering your language preference and game settings makes your experience smoother.
• Analytics Cookies: Data on which pages are visited most and where users encounter difficulties is used to improve the platform.
• Security cookies: To detect repeated login attempts or unusual activity from the same user.

Cookies can be disabled through your browser settings, though some platform features may not work as a result. Disabling essential cookies will cause issues with logging in.

Fugi9 employs multiple layers of technical and administrative safeguards to protect your data. A member in Dhaka has their information protected to the same standard as a customer of an international bank.

• AES-256 Encryption: All data is protected with military-grade encryption — both in transit and at rest.
• TLS/SSL Connection: Your connection to our website and app is always encrypted.
• Two-factor authentication (2FA): OTP verification is required for any suspicious login attempt.
• Access Control: fugi9 staff can only access information directly relevant to their specific responsibilities.
• Regular security audits: Third-party experts conduct regular system audits.
• 24/7 Monitoring: Unusual activity is detected in real time and acted upon immediately.
• ISO 27001 Standard: International standards are followed for data storage and management.

Fugi9 does not retain data beyond what is necessary. That said, certain information must be kept for a defined period to meet legal and regulatory obligations.

• Account information: For a minimum of 5 years after account closure — as required under AML regulations.
• Financial transaction records: 7 years — in accordance with international financial regulations.
• KYC Documents: Up to 5 years after account closure.
• Support Contact: 2 years — for issue history analysis and service improvement.
• Log & Tracking Data: 90 days — for security monitoring purposes.

Once the designated retention period ends, data is securely deleted or anonymised in a way that makes identification no longer possible.

As a fugi9 member, you have clear rights regarding your own data. Contact our support team to exercise any of these rights.

Fugi9 strictly prohibits anyone under 18 from registering or using the platform. We have no intention of collecting data from minors.

Date of birth is verified at registration, and age is confirmed through the KYC process. If someone registers with false information and it is later proven they were under 18 at the time, the account will be permanently closed and all associated transactions and winnings will be voided.

• Age verification is required when creating an account.
• Proof of age is mandatory in KYC documentation.
• Any data belonging to a minor will be deleted immediately upon discovery.
• If you become aware of any underage user, report it to our support team immediately.